Placing an order
- The web ordering is fast and can be done right now.
- The web ordering provides you with written confirmation.
- The web ordering is secure. Because the ordering pages are constructed of "frames" you cannot see the "lock" or "key" or "https:" indications of being on a secure server. However, when you input your credit card information it is only on the bank authorized processing company (Authorize.net) secure server that is linked to, but not part of, the Aldon site.
- Having a problem placing an order on your computer? See
or Email your name and phone number to
and they will contact you during business hours.
Please note: this is the order department. They can only help with computer problems and getting an order processed. They are prohibited from advising you on products or job situations and can only refer you back to the web site if that is what you need.
To achieve the most rapid delivery possible - the order processing and shipping is an AUTOMATED PROCESS!
We cannot revise orders. If you make an error, you need to:
- Notify us immediately to try to cancel the existing order here: http://aldonchem.com/form-ordering-help.htm or simply "reply" to the confirming emails you have received right after order placement.
- Place a new order.
Our ability to cancel an order depends entirely upon how fast you tell us.
The order department checks for this constantly during regular business hours. This does not cancel your order. It only means we have your request and will try to catch the order before processing.
Include your name and ORDER NUMBER (cannot find it without this number), and your phone number.
Other Options
(The order desk cannot answer questions about products or applications. They cannot give you someone to talk about your project. See the "Can We Help" button for this.
- Phone: Only available to contractors and distributors due to volume and order quality control requirements.
- Pay by check: Create your order on the web site. Print the order and mail to the order desk address on the order. Do not take to a warehouse. Checks will take a minimum of 2 weeks to process.
- Contractor phone orders are subject to the same terms and conditions as internet orders as shown on the ordering pages.
- It is not as secure to give your credit card information to a person over the telephone or in a store (restaurant, retail store, etc.) as it is to place an order over our web site where the information is encrypted and not seen until it reaches Authorize.net.
Adding to an order:
Place another order. You can simply put through another order with a comment in the appropriate field to combine it with order #...... and we will try to get it combined with the first order. We cannot issue credits for any differential in the minimum shipping charge.
Revising products or quantities or canceling an order:
Click here to contact us immediately: http://aldonchem.com/form-ordering-help.htm
We do not have your credit card information and cannot raise or lower a charge to your card. We can only cancel the order.
Revising shipping information on an order:
Using the special email address - - send an email immediately and advise us to REVISE your shipping information. We have more opportunity to catch the order this way than if you wait to telephone. Orders are processed rapidly and once sent to shipping, cannot be changed.
Handling shipping questions
If, after you have tracked the shipment with the number sent to you by email and find the carrier has not delivered it by their promised delivery date or it is not showing on their tracking system:
You can call the carrier with the tracking number. If they cannot satisfactorily answer you, email us the tracking number and we will call them to expedite the issue.
Questions about the products or your project?
We understand that people like to "talk" to real people and feel reinforced about what they are doing. However, the Order Department cannot tell you anything about the products and your decisions.
The techs need facts about your project to provide any meaningfull assistance. Therefore, click here to start the process and get a rapid response, usually the same day - http://aldonchem.com/form-tech-support.htm