The first thing we need to know is the answer to this question in a one sentence description.
     What did you see or not see that was not what you wanted and expected?

• Just one sentence. Do not incude more than that as we will pick up the details and your comments below and in the sequence that gives us the data where we need it.  You will have plenty of opportunity to expand your comments below.
• Include the Aldon product name so we know what you used and can relate that to the results.  Do not just say stripper, or sealer, or cleaner because we make too many of them and need to know exactly which is being discussed here.

History of project before you began to test/use Aldon products 

Your surface type is: full description please (i.e. porcelain tile, flagstone, slate, "clay" brick, "concrete" brick/paver, terrazzo, concrete interlocking paver, marble table top)
On the raw, uninstalled, unsealed, right out of the package surfacing, the absorption test you will see here shows that randomly placed water drops fully absorb into the surface in how many seconds? (indicate if it varies by 5 seconds or more across the surface)
The manufacturer's (not the stores) name and product name for this surfacing material is: (i.e.Acme Creama Marfil marble, Acme Pennsylvania Bluestone, Acme Rajah Slate purple, Old Chicago Brick, etc.)  Please note - this can be extremely important. Some people have proceeded with totally wrong assumptions about their project by giving us the wrong information.  (i.e. telling us it was a "raw, unsealed brick" when, in fact, it turned out to be a 50 year old "used" brick with a completely unknown history of sealers, waterproofers, paint, cleaners, below the surface).  Anything can be dealt with properly and with relative ease if we receive valid information.
The part of the building is the: (i.e. kitchen, bathroom, patio, driveway, etc. )
It has been sealed in the past with what? (We need the manufacturer and the product name (i.e. Acme Miracle Sealer #444)  If you think it was not sealed, you should still check its absorption rate against an uninstalled piece of the same batch of surfacing.  If you see a difference, then input here - "It might have been sealed with unknown sealer"
How many gallons of that sealer were applied?
The name (manufacturer and product names) of any wax, linseed or other oil, or any other non-sealer coating used in the past?
What products were used to clean/maintain it? (manufacturer's name and product name (i.e. Acme acid cleaner, Ajax Cleanser, Acme Vinegar)
The size of the area treated thus far (not the whole project) is how many square feet as close as you can estimate? (i.e. 9 square inches, 6 square feet, etc.)

Your Goals: What are the original conditions of the area, what do you want to accomplish,
and briefly (we will get more detail below) what did you see that you did not expect or was not what you wanted?

       ----------    Below will give us the history of the project to this point   -------------

Step 1 - Stripping

If there was no stripping and your issue is with the performance of "Grout Easy" : ...... click here first! .

If your issue is with the performance of "Premium Stripper " : ...... click here first! .

(If stripping old sealer was not done on your project, skip to Step 2.)

Manufacturer and brand name of stripper: (Just saying stripper does not give us what we need. We need i.e. Aldon Premium Stripper, Acme Vinyl Tile Stripper, Fred's Super Orange Stripper, etc.

Results of absorption test after stripper used: (Water drops in various places darken and start to absorb in how many seconds)

Surface appearance after stripping: (i.e. glossy look is gone, never any gloss and looks the same, color is uneven and should be even, etc.)

Comments at this point after stripping: (i.e. stripping seems to be complete and ready for new sealer, stripping does not appear to be complete, etc.  What did you expect to see that you did not see?)

Check all that apply.

	The sealer being removed is a thick glossy coating and seems to be hard.
	The sealer being removed is a thin coating and not very hard
	If not this was not filled out above - The sealer being removed is named   and is this type (i.e. urethane, fluoropolymer, acrylic, epoxy, water base, petroleum solvent base   and the manufacturer is
	The stripper was poured into a pail or other container, then applied with a tool.
	The stripper was poured directly onto the floor from the can/bottle.
	The stripper was not spread with a tool of any kind.
	The stripper was spread with a string mop.
	The stripper was spread with a sponge or sponge mop.
	The stripper was spread with a plastic fiber brush or broom.
	The stripper was spread natural fiber bristle brush.
	The stripper was not "spread" so much as moved around with a natural fiber bristle brush.
	The stripper was immediately wiped up .
	The stripper was wiped up at 30 seconds.
	The stripper was wiped up at approx. 1 minute to 3 minutes.
	The stripper was wiped up after 3 minutes.
	The stripper was wiped up with rags.
	The stripper was vacuumed up.
	The stripper was hosed or pressure washed off.
	After cleanup, the surface was washed with plain water only.
	After cleanup, the surface was wiped down with lacquer thinner, mineral spirits or other petroleum base cleaner.
	After cleanup, the surface was wiped or washed with some other type cleaner.
	I saw the stripper HAD softened and removed the old sealer .
	I saw the stripper HAD NOT softened or removed the old sealer.
	I went through the stripping process one time.
	I went through the stripping process two times.
	I went through the stripping process three times.
	How much stripper have you used? (i.e. one ounce, 1 gallon, 5 gallons)

What was missing on the tips and troubleshooting page?

Step 2 - Cleaning or Treating ( If cleaning or treating was not done on your project, skip to Step 3. )

• If your issue is with the performance of "Efflorescence Treatment" : click here first!
• If your issue is with the performance of "Grout Residue Remove" :............... click here first!
• If your issue is with the performance of "Insta-Clean" : ...... click here first! .
• If your issue is with the performance of "Fine Stone Restoration" : ........................ click here first! .
• If your issue is with the performance of "Grout Restoration" : ...... click here first! .
• If your issue is with the performance of "Maintain" : ........................ click here first! .
• If your issue is with the performance of "Dust Whiz " : ...... click here first! .

Check and fill out all that apply.

	The condition being cleaned/treated is (i.e. grout smears on tile, white powder on brick, etc.)
	All the cleaners or treatments being used are named (i.e. Ajax Cleanser, Aldon Efflorescence Treatment, etc.)         Product #1         Product #2 and are of this type if not Aldon's (i.e. petroleum solvent base, acid base, soap, etc.)
	All the tools used to apply and remove the cleaner/treatment #1 are (i.e. paint brush, sprayer, string mop, sponge, etc.
	All the tools used to apply the cleaner/treatment #2 are (i.e. paint brush, sprayer, string mop, sponge, etc.
	#1 cleaner/treatment - When first applied, I saw some fizzing.
	#1 cleaner/treatment - When first applied, I saw no fizzing.
	#1 cleaner/treatment - When first applied, I saw an immediate improvement.
	#1 cleaner/treatment - When first applied, I saw no improvement.
	#1 cleaner/treatment - the effect on surfacing color was (i.e. lighter, darker, none, richer)?
	#1 cleaner/treatment - how much did you use so far?
	#2 cleaner/treatment - When first applied, I saw some fizzing.
	#2 cleaner/treatment - When first applied, I saw no fizzing.
	#2 cleaner/treatment - When first applied, I saw an immediate improvement.
	#2 cleaner/treatment - When first applied, I saw no improvement.
	#2 cleaner/treatment - the effect on surfacing color was (i.e. lighter, darker, none, richer)
	#2 cleaner/treatment - how much did you use so far?

What was missing on the tips and troubleshooting page?

Step 3 - Sealing with an Aldon sealer (If sealing does not apply to your project, skip to Step 4.)

• If your issue is with the performance of "SBS Sealer" or "Porous Stone Sealer" or "Mexiglaze" : click here first!
• If your issue is with the performance of "Same Day Sealer " : click here first! .
• If your issue is with the performance of "Crystal Glaze Sealer " :.......... click here first! .
• If your issue is with the performance of "Fine Stone Sealer " : .... click here first! .

       The Aldon sealer I used was

	Same Day Sealer
	SBS Sealer
	Crystal Glaze
	Porous Stone Sealer
	Mexiglaze
	Fine Stone Sealer
	What was the size of the sealer container : Gallon, quarts, or pint The sample bottle(s) of one fluid ounce each
	The sealer was poured into a pail, tray, or other container, then applied with a tool.
	The sealer was poured directly onto the floor from the Aldon can/bottle.
	The sealer was sprayed with a pump, airless, or pressure sprayer.
	The sealer was not spread with a tool of any kind.
	The sealer was spread with a string mop.
	The sealer was spread with a sponge or sponge mop.
	The sealer was spread with a plastic fiber brush or broom.
	The sealer was spread with a natural (straw) fiber brush or broom.
	The sealer was spread with a stationary paint roller.
	The sealer was spread with a rag.
	How many times was the sealer applied?
	What was the air temperature (Fahrenheit) in the area of the application ?
	Were that any weather considerations (i.e. rained an hour later)
	How long between applications of the sealer (not the protector)?
	How did the surface look after the first sealer application? (i.e. smooth, streaky, dark and light areas, uneven gloss, uneven color, etc. )
	How did the surface look after the second sealer application? (i.e. smooth, streaky, dark and light areas, uneven gloss, uneven color, etc. )
	More than 2 applications? How did the surface look after the final sealer application? (i.e. smooth, streaky, dark and light areas, uneven gloss, uneven color, etc. )
	Results of absorption test after final sealer application:
	Does a water drop bead up and not darken underneath in 60 seconds at this point? :
	What color differences do you see when compared to the raw, unsealed, uninstalled surfacing right from container?

What was missing on the tips and troubleshooting page?

Step 4 - The Coating: "Lifeguard" or "Tile Cover" - (these are not sealers).

If your issue is with the performance of "Lifeguard" or "Tile Cover" : click here first! .

If neither was used, skip to the end.   Please continue if the above linked page did not answer you.

	The coating used was (i.e. Aldon Lifeguard, Aldon Tile Cover)
	The coating was poured into a pail, tray, or other container, then applied with a tool.
	The coating was poured directly onto the floor from the Aldon bottle.
	The coating was sprayed with a pump, airless, or pressure sprayer.
	The coating was not spread with a tool of any kind.
	The coating was spread with a string mop.
	The coating was spread with a sponge or sponge mop.
	The coating was spread with a plastic fiber brush or broom.
	The coating was spread with a natural (straw) fiber brush or broom.
	The coating was spread with a rag.
	How many times was the coating applied?
	What was the air temperature (Fahrenheit) in the area of the application?
	Were that any weather considerations (i.e. rained an hour later)
	How long between applications of the coating (not the sealer)?
	How did the surface look after the first coating application? (i.e. smooth, streaky, dark and light areas, uneven gloss, uneven color, etc. )
	How did the surface look after the second coating application? (i.e. smooth, streaky, dark and light areas, uneven gloss, uneven color, etc. )
	More than 2 applications? How did the surface look after the final coating application? (i.e. smooth, streaky, dark and light areas, uneven gloss, uneven color, etc. )

What was missing on the tips and troubleshooting page?

For all the products used: What were the results of your initial sample testing of each product ultimately used on the project? Do you have any idea why you see a difference now?

Remember - you need to adjust any spam filter to receive our reply.