Note: If you received a cancellation notice from the shipping company,

your order was not cancelled. It only means that the warehouse made an error entering your address into the system, the process had to be cancelled, then done again. You will be receiving another email from the shipping company a few minutes after the cancellation that has the final tracking number.

If your order has not been received or only part was received.

All orders are shipped complete and the same day if the order is received by noon warehouse time on a business day (Monday - Friday). After noon, they are shipped the next business day. As most of the country is in the one day shipping zone from the closest warehouse, two days is usually the longest it takes to receive your shipment.

 

Here are some possibilities of what might have happened:

• You did not select the closest warehouse on the map and that added another 1-5 days to the transit time.
• The carrier lost or damaged the shipment.  Rare, but it has happened.  Sometimes they deliver the undamaged portion, but not the damaged.  Unfortunately, the carrier does not notify us that this has occurred for weeks.  However, we will take care of it as soon as you or they advise us.
• The order was never actually submitted due to some service problem with your internet service provider.  If you saw the confirmation page after you submitted the order, then we did receive it and neither did the warehouse receive it.  Check you credit card for that time period to confirm the order was actually placed.

When you placed the order, you would have received an email with a tracking number direct from the shipper.  What is that tracking number?
Click on a tracking page to see the status of your delivery: 

         UPS Tracking Page        Fedex Tracking Page

If you did not get the carrier email and tracking number?

Then you might not get our reply either.  You probably have a spam filter on your computer (or your internet service provider) that blocks emails from any source you have not listed.  To hear from the carrier you would have had to allow emails from @ups.com and @fedex.com.  To hear from us, you need to allow emails from @aldonchem.com.

Information about the shipment.  What information did the carrier web site give you when you tracked it?

If you cannot track the order, we will do it for you.  Just provide the following informaton:

The fields in *BLUE below must be filled out or we will not have sufficient information to assist you.
* What was the order number on the confirmation page or email?      
          If you do not have the order number, when was the order placed?
*The order was placed to which warehouse?

*Your FIRST name:		Must be the name used in the "Ordered By" section of the order
*Your LAST name:
Your company name:	(for industry members)
*Your city:
*Your state/prov & country:
*Your email:		Any spam filter on your computer must be set to allow emails from "@aldonchem.com" or you will not receive our reply.

*What is your question about the order? >>>>>>
Note: If you received a cancellation notice from the shipping company , your order was not cancelled. It only means that the warehouse made an error entering your address into the system, the process had to be cancelled, then done again. You will be receiving another email from the shipping company a few minutes after the cancellation that has the final tracking number.

Remember - you need to adjust any spam filter to receive our reply.